KYC and Verification

At Spinko, we are committed to providing a secure and responsible gaming environment for all our players. Verifying your identity is a fundamental part of this commitment. It helps us prevent fraud, combat money laundering, and ensure that our services are not used for illicit activities. By understanding who our players are, we can protect both our platform and our community. This process also ensures that we comply with legal and regulatory obligations set forth by our licensing authority, contributing to a trustworthy and fair gaming experience for everyone at Spinko.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. This is a critical component of anti-money laundering (AML) and counter-terrorist financing (CTF) regulations worldwide. For Spinko, KYC means collecting and verifying specific information about you to confirm your identity, age, and residence. This due diligence allows us to assess and manage potential risks associated with financial transactions and to maintain the integrity of our operations. It is a standard practice across the financial services industry, including online gaming, designed to safeguard all parties involved.

Identity verification at Spinko may be required at several stages during your interaction with our platform. Typically, initial verification occurs upon registration or before your first withdrawal request. However, we reserve the right to request verification at any time if our internal monitoring systems flag unusual activity, if there are changes to your account details, or if cumulative transaction thresholds are met. Further verification may also be necessary if you deposit or withdraw significant amounts, or if there are discrepancies in the information you have provided. Our aim is to conduct these checks efficiently, ensuring minimal disruption to your gaming experience.

To complete the verification process, Spinko may ask you to provide copies of certain documents. These documents are categorised to confirm different aspects of your identity and financial standing. We only request documents that are necessary for compliance with our legal and regulatory obligations. All documents must be valid, legible, and show all relevant details clearly. Failure to provide requested documents in a timely manner may result in account restrictions or closure.

To confirm your identity, we will typically require one of the following official government-issued photo identification documents:

• A valid passport.
• A valid national identity card.
• A valid driving licence (both front and back).

The document must be current, not expired, and clearly show your full name, date of birth, photograph, and signature. We need to see the entire document, with all four corners visible, and no part of it should be obscured or tampered with. For security purposes, we may ask you to provide a "selfie" holding your ID document.

To verify your residential address, we typically require a document issued within the last three months that clearly displays your full name and current address. Acceptable documents include:

• A utility bill (e.g., electricity, water, gas, landline phone, or internet bill). Mobile phone bills are generally not accepted.
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

The document must be dated, show the service provider's logo, and match the address registered on your Spinko account. Ensure all corners of the document are visible in the image you provide.

To prevent fraud and ensure that funds are originating from legitimate sources, Spinko requires verification of the payment methods used on your account. The specific documents needed will depend on the payment method:

• Credit/Debit Cards: We may ask for a copy of the front and back of the card. For your security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. The first six and last four digits of the card number, your name, and the expiry date must remain visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): We may request a screenshot of your e-wallet account profile page, clearly showing your name, email address, and account ID, demonstrating that the account is registered in your name.
• Bank Transfers: A copy of a bank statement showing your name, bank account number, and the bank's logo may be required.

All payment methods used must be registered in the name of the Spinko account holder. Third-party payments are strictly prohibited.

In certain circumstances, particularly for large transactions or if our risk assessment indicates a need, Spinko may be required to request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) process, which is mandated by anti-money laundering regulations. This might involve providing documents that demonstrate how you acquired the funds you are using to gamble, such as:

• Pay slips or employment contracts.
• Bank statements showing regular income.
• Proof of inheritance, property sale, or other significant financial events.

This information is handled with the utmost confidentiality and is used solely to comply with our regulatory obligations. We understand that this is a more intrusive request, but it is essential for maintaining a secure and compliant platform.

Once you submit your documents, our dedicated verification team at Spinko will review them. We strive to process all verification requests as quickly as possible. Typically, basic verification is completed within 24-48 hours. However, during peak times or if additional documents are required, the process may take longer. You will be notified via email or through your Spinko account messages regarding the status of your verification. Please ensure that the documents you provide are clear, complete, and meet our requirements to avoid delays.

Spinko takes the security and privacy of your personal information very seriously. All documents and data you provide are stored securely in encrypted databases, accessible only by authorised personnel for the purpose of verification and compliance. We adhere strictly to data protection regulations, including the General Data Protection Regulation (GDPR), ensuring that your information is processed lawfully, fairly, and transparently. Your documents will not be shared with third parties unless required by law or our licensing authority. For more details, please refer to our Privacy Policy.

Spinko operates under strict anti-money laundering (AML) policies and procedures. These policies are designed to detect and prevent activities associated with money laundering and terrorist financing. Our KYC processes are a core part of our AML framework. By verifying identities, monitoring transactions, and reporting suspicious activities to the relevant authorities, we actively contribute to the global fight against financial crime. We are committed to maintaining the highest standards of integrity and compliance in all our operations.

Underage gambling is strictly prohibited at Spinko. A crucial aspect of our verification process is confirming that all our players are of legal gambling age in their respective jurisdictions, which is typically 18 years or older. Our age verification checks are robust and are designed to prevent minors from accessing our services. Any account found to belong to an individual under the legal gambling age will be immediately closed, and any winnings forfeited. We encourage parents and guardians to use parental control software to prevent minors from accessing gambling sites.

If your verification process is delayed, it usually means that the documents provided were unclear, incomplete, or did not meet our requirements. Our team will contact you to explain what additional information or clearer copies are needed. If verification is ultimately unsuccessful after multiple attempts, or if we are unable to verify your identity to our satisfaction, your Spinko account may be suspended or closed. This decision is made to ensure compliance with our regulatory obligations and to maintain the security of our platform. We will always provide clear communication regarding the reasons for any such action.

If you have any questions about the KYC process, document requirements, or the status of your verification, please do not hesitate to contact our dedicated customer support team. You can reach us via live chat on the Spinko website or by sending an email to [email protected]. Our team is available to assist you and provide guidance through every step of the verification process. We are here to ensure your experience at Spinko is as smooth and secure as possible.