Responsible Gambling

At Spinko, we are dedicated to providing a safe and enjoyable online gaming environment. We understand that for most of our players, gambling is a form of entertainment. However, we also recognise that for a small number of individuals, gambling can become a problem. Our Responsible Gaming policy outlines the measures we have put in place to prevent problem gambling and to assist those who may be affected by it. We are committed to upholding the highest standards of player protection, in compliance with our licensing authority's regulations and industry best practices. This commitment is integral to the Spinko experience, ensuring that your time with us remains positive and controlled.

Problem gambling can manifest in various ways, often subtly at first. It is important to be aware of the potential indicators, both in yourself and in others. Recognising these signs early is a crucial step towards seeking help. Some common signs include:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Having difficulty controlling, stopping, or cutting back on gambling.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Gambling to escape from problems or feelings of anxiety, guilt, or depression.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Lying to family members, friends, or others to conceal the extent of your gambling.
• Jeopardising a significant relationship, job, or educational or career opportunity because of gambling.
• Relying on others to provide money to relieve a desperate financial situation caused by gambling.

If you notice any of these signs in your own behaviour, or in the behaviour of someone you know, we strongly encourage you to consider taking action.

Gambling should always be viewed as a form of entertainment, not a way to make money. To keep your gambling experience enjoyable and under control, Spinko recommends the following practices:

• Set a budget for your gambling and stick to it. Never gamble with money you cannot afford to lose.
• Set a time limit for your gambling sessions and adhere to it.
• Avoid chasing losses. Accept that losses are a part of gambling.
• Do not gamble when you are feeling stressed, upset, or under the influence of alcohol or drugs.
• Balance gambling with other activities and hobbies. It should not be your only source of entertainment.
• Educate yourself about the odds of the games you play. Understand that the house always has an edge.
• Take regular breaks during your gambling sessions.

By following these guidelines, you can help ensure that your time at Spinko remains a positive and controlled leisure activity.

Spinko provides you with tools to manage your gambling activity proactively. You can set various limits on your account to control your spending and playing habits. These limits can be set for specific periods, such as daily, weekly, or monthly.

• Deposit Limits: This allows you to restrict the total amount of money you can deposit into your Spinko account within a chosen timeframe. Once you reach this limit, you will not be able to deposit further until the period resets.
• Loss Limits: This feature enables you to limit the maximum amount of money you can lose within a specific period. If your net losses (winnings minus stakes) reach this limit, you will be prevented from placing further wagers until the period resets.
• Wager Limits: This allows you to set a maximum total amount you can wager within a defined period. Once this limit is reached, you will not be able to place any more bets until the period resets.

You can adjust these limits at any time through your account settings. Any request to increase a limit will typically take a cool-off period to become effective, allowing you time to reconsider. A request to decrease a limit will usually take effect immediately.

If you feel you need a short break from gambling, Spinko offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period.

• Time-Out: You can choose to take a Time-Out from your account for periods ranging from 24 hours up to several weeks. During this time, you will not be able to log in or place any bets.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period allows for a slightly longer break, typically up to a few months. This option is useful if you feel your gambling is becoming problematic and you need a more extended pause.

During a Time-Out or Cool-Off period, you will not receive any promotional material from Spinko. Once the chosen period expires, your account will automatically be reactivated, and you will regain full access. These tools are designed to give you control over your gaming behaviour and provide space for reflection.

For players who feel they need a more significant break from gambling, Spinko offers a comprehensive Self-Exclusion program. Self-exclusion allows you to voluntarily close your account for an extended period, typically six months, one year, five years, or permanently. During a self-exclusion period:

• Your Spinko account will be immediately closed, and you will not be able to log in.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing and promotional mailing lists.
• Any remaining funds in your account will be returned to you, subject to our withdrawal policies.

Once a self-exclusion is activated, it cannot be reversed for the duration of the chosen period. We strongly advise that you consider self-excluding from any other online gambling operators you use as well. This measure is a serious commitment to stopping gambling and should be considered carefully.

Spinko is strictly committed to preventing underage gambling. Our services are not intended for, nor available to, individuals under the legal gambling age in their respective jurisdiction. We implement robust age verification procedures during the registration process to ensure that all our players are of legal age. These procedures may include requesting identification documents such as a passport or driving licence. We employ advanced verification technologies to detect and prevent attempts by minors to access our platform. If we discover that an account has been opened by an underage individual, the account will be immediately closed, and any winnings will be voided. We urge parents and guardians to monitor their children's online activity and to use parental control software to prevent access to gambling sites. Maintaining a secure environment for all our players, especially preventing access by minors, is a top priority for Spinko.

To help you monitor the time you spend gambling, Spinko offers Reality Checks. This feature provides periodic notifications during your gaming session, reminding you how long you have been playing. You can set the frequency of these reminders, for example, every 30 minutes or every hour. When a Reality Check pops up, it will display information such as the duration of your session and your net winnings or losses during that time. You will then have the option to continue playing or to take a break. This tool is designed to give you a clear perspective on your playing habits and encourage conscious decision-making about when to stop or continue. It serves as a valuable prompt to ensure your gambling remains within your intended limits and does not consume excessive time.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step in understanding your behaviour. Spinko encourages you to honestly answer a series of questions to gauge whether your gambling might be becoming problematic. Consider the following questions:

• Do you spend more money on gambling than you can afford?
• Do you spend more time gambling than you originally intended?
• Do you hide your gambling from important people in your life?
• Do you gamble to escape from problems or feelings of sadness?
• Have you tried to cut down on gambling but failed?
• Does gambling interfere with your work, studies, or other responsibilities?
• Do you feel anxious, guilty, or depressed after gambling?
• Do you chase losses, trying to win back money you have lost?
• Have you borrowed money or sold possessions to gamble or pay gambling debts?

If you answered yes to several of these questions, it may indicate that you are experiencing gambling-related harm. We recommend that you consider using the responsible gaming tools available on Spinko, such as setting limits or self-exclusion, and seek further assistance from professional support organisations.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)