KYC og sannprófun

At Spinko, maintaining a secure and trustworthy gaming environment is paramount. We are legally obligated to verify the identity of our players. This process, known as Know Your Customer (KYC), is a fundamental requirement imposed by our licensing authority. It helps us prevent fraud, money laundering, and underage gambling. By confirming your identity, we protect both you and Spinko from illicit activities. This commitment ensures the integrity of our platform and compliance with international financial regulations.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. It involves collecting and assessing specific documentation to confirm who you say you are. This procedure is a cornerstone of anti-money laundering (AML) and counter-terrorist financing (CTF) regulations. For Spinko, KYC is not merely a formality. It is a critical component of our operational framework, designed to foster a safe and compliant gaming space for everyone.

Identity verification is a continuous process at Spinko. It is typically initiated when you register an account. However, further verification may be required at various stages of your engagement with Spinko. Common triggers include:

• Upon reaching specific deposit or withdrawal thresholds.
• Before processing your first withdrawal request.
• If there are changes to your personal information.
• When unusual or suspicious activity is detected on your account.
• As part of periodic reviews mandated by our licensing authority.
• If you attempt to use a payment method for the first time.

We will notify you directly if additional verification steps are needed for your Spinko account.

To complete our verification procedures, we may request several types of documents. These documents help us confirm your identity, address, and ownership of payment methods. All submitted documents must be valid, current, and clearly legible. We generally require copies of official government-issued identification and recent utility bills or bank statements. Specific requirements may vary based on your jurisdiction and the information we need to confirm.

To verify your identity, we require a clear, colour copy of a valid, government-issued identification document. This document must show your full name, date of birth, photograph, and signature. Acceptable forms of proof of identity include:

• Passport (the photo page).
• National ID Card (both front and back).
• Driver's Licence (both front and back).

Ensure the entire document is visible, with no corners cut off. The document must not be expired. We may ask for a selfie holding your ID for enhanced verification purposes.

To confirm your residential address, we require a document issued within the last three months. This document must clearly display your full name and current residential address. Acceptable forms of proof of address include:

• Utility bill (e.g., electricity, water, gas, internet, landline phone). Mobile phone bills are not accepted.
• Bank statement or credit card statement.
• Government-issued tax document.

The document must be dated within the last 90 days. Ensure the issuing company's logo, your name, address, and the date of issue are all clearly visible.

To prevent unauthorized use and ensure the integrity of financial transactions, we also verify the payment methods used on your Spinko account. The specific documents required depend on the payment method:

• Credit/Debit Cards: A copy of the front and back of the card. For security, please obscure the middle eight digits of the long card number on the front and the three-digit CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• E-Wallets (e.g., Neteller, Skrill): A screenshot of your e-wallet account page showing your name, email address, and account ID.
• Bank Transfers: A copy of a bank statement showing your name, bank account number, and the bank's logo.

All payment methods must be registered in your name. Third-party payments are strictly prohibited at Spinko.

In certain circumstances, particularly for larger transactions or if required by regulatory obligations, Spinko may need to conduct Enhanced Due Diligence (EDD). This includes verifying the source of the funds you use to gamble. This is a critical step in combating money laundering. We may request documents such as:

• Payslips or employment contracts.
• Bank statements showing regular income.
• Proof of inheritance or sale of assets.
• Tax returns.

This process is conducted with the utmost discretion and confidentiality. Our aim is to ensure that all funds used on our platform are legitimate and legally obtained.

Once you submit your documents, our dedicated verification team reviews them. We strive to complete all verification checks as quickly as possible. The standard processing time is typically within 24 to 48 hours. However, during peak periods or if additional information is required, this timeframe may be extended. We will notify you via email or through your Spinko account if there are any updates or if further action is needed from your side. You can check the status of your verification within your account settings.

Spinko is committed to protecting your personal information and documents. We employ robust security measures, including encryption and secure servers, to safeguard all data you provide. All documents are stored in compliance with our Privacy Policy and relevant data protection regulations, including the General Data Protection Regulation (GDPR). Access to your documents is strictly limited to authorized personnel who require it for verification purposes. We do not share your documents with unauthorized third parties.

Spinko operates under strict Anti-Money Laundering (AML) regulations. These regulations are designed to prevent the use of our platform for illegal financial activities. Our KYC procedures are a core part of our AML framework. We monitor transactions and account activity for any signs of suspicious behaviour. If we detect activity that suggests money laundering or other criminal conduct, we are legally obliged to report it to the relevant authorities. This commitment helps us maintain a secure and compliant gaming environment for all Spinko players.

Underage gambling is strictly prohibited at Spinko. We are legally required to verify that all our players are at least 18 years old, or the legal age for gambling in their jurisdiction, whichever is higher. Our age verification procedures are stringent. If we cannot confirm your age, your account may be suspended, and any winnings forfeited. We are dedicated to protecting minors and promoting responsible gaming practices. If you suspect an underage person is using our platform, please contact us immediately.

Occasionally, verification may be delayed or unsuccessful. This can happen for several reasons:

• Documents are unclear, expired, or incomplete.
• Information on documents does not match your registered account details.
• Documents are submitted in an unsupported format.
• We require additional information to complete the checks.

If your verification is delayed, please check your email and your Spinko account notifications for requests for further information. If it is unsuccessful, we will explain the reason and guide you on how to resubmit correct documents. Failure to complete verification within a specified timeframe may result in account restrictions, including the inability to deposit, withdraw, or play.

If you have any questions about the KYC process, document requirements, or the status of your verification, our support team is available to assist you. You can reach us via:

• Live Chat: Available 24/7 on our website.
• Email: Send your queries to [email protected].

Please provide your Spinko username and as much detail as possible to help us resolve your query efficiently. We are here to make the verification process as smooth as possible for you.