Responsible Gambling

At Spinko, we are dedicated to providing a safe, enjoyable, and responsible gaming environment for all our players. We understand that while gambling can be an entertaining pastime, it carries risks. Our commitment to safer gambling is a cornerstone of our operations, reflecting our responsibility to protect our players and promote healthy gaming habits. We adhere strictly to the regulations set by our licensing authority, implementing tools and policies designed to prevent problem gambling and provide support to those who need it. We believe in empowering our players with the knowledge and resources to make informed decisions about their gaming.

This page outlines the various measures Spinko has put in place to help you maintain control over your gambling. We encourage you to read through this information carefully and utilise the tools available to ensure your experience with us remains positive and within your personal limits.

Problem gambling can affect individuals from all walks of life. It is important to be aware of the signs, both in yourself and in others. Recognising these indicators early can be crucial for seeking help and preventing further harm. Some common signs include:

• Spending more money or time gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost.
• Gambling affecting your relationships, work, or finances.
• Feeling anxious, guilty, or depressed after gambling.
• Borrowing money or selling possessions to gamble.
• Losing interest in other activities you once enjoyed.
• Having repeated unsuccessful attempts to stop or control gambling.

If you identify with several of these signs, or if you are concerned about your gambling habits, we strongly recommend seeking assistance. Remember, help is available, and recognising the problem is the first step towards recovery.

Gambling should always be viewed as a form of entertainment, not a way to make money. To keep your experience enjoyable and under control, consider these guidelines:

• Gamble for entertainment, not for profit: Treat gambling as a leisure activity, similar to going to a movie or a concert.
• Set a budget and stick to it: Decide how much money you are willing to lose before you start playing and do not exceed that amount.
• Set a time limit: Decide how long you will play and stop when that time is up, regardless of whether you are winning or losing.
• Never chase losses: Accept that losses are a part of gambling and do not try to win back money you have lost.
• Balance gambling with other activities: Ensure gambling does not become your sole source of entertainment.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Never gamble with money you cannot afford to lose: This includes money allocated for rent, bills, or essential living expenses.

Spinko encourages all players to adopt these practices to maintain a healthy relationship with gambling.

Spinko provides robust tools to help you manage your spending effectively. You can set personal limits on your account, which will automatically restrict your activity once reached. These limits include:

• Deposit Limits: Control the maximum amount of money you can deposit into your Spinko account over a specified period (daily, weekly, or monthly).
• Loss Limits: Define the maximum amount of money you are willing to lose over a specific timeframe (daily, weekly, or monthly). Once this limit is reached, you will be prevented from placing further wagers until the period resets.
• Wager Limits: Set a maximum amount you can wager over a chosen period (daily, weekly, or monthly). This helps control the total turnover of your bets.

You can adjust these limits at any time through your account settings. Increasing a limit will take effect after a cooling-off period, typically 24 hours, to give you time to reconsider. Decreasing a limit will take effect immediately. These tools are designed to put you in control of your financial outlay at Spinko.

If you feel you need a short break from gambling, Spinko offers "Time-Out" or "Cool-Off" options. This feature allows you to temporarily suspend your account for a defined period, typically ranging from 24 hours to several weeks. During a Time-Out, you will not be able to log in, deposit funds, or place bets. This provides a valuable opportunity to step away from gambling and reassess your habits without committing to a longer self-exclusion. Your account will automatically reactivate once the chosen period expires.

For players who feel their gambling is becoming problematic and wish to take a more extended break, Spinko offers comprehensive self-exclusion options. Self-exclusion allows you to voluntarily close your account for a significant period, typically ranging from six months to five years, or even permanently. During a self-exclusion period:

• You will be unable to log in to your Spinko account.
• You will not receive any marketing or promotional materials from us.
• We will take all reasonable steps to prevent you from opening new accounts with Spinko.

Self-exclusion is a serious commitment and cannot be reversed once activated. We encourage you to consider this option carefully. If you choose to self-exclude, we also recommend that you consider self-excluding from any other gambling operators you may use and seek professional help. Contact our customer support team for assistance with setting up a self-exclusion.

Spinko is strictly committed to preventing underage gambling. Our services are not intended for, nor do we knowingly collect or solicit information from, anyone under the legal gambling age in their jurisdiction. We employ robust age verification procedures during the registration process, requiring all new players to confirm they are of legal age. We utilise third-party verification services to confirm the age and identity of our customers. Any accounts found to belong to minors will be immediately closed, and any winnings forfeited. We urge parents and guardians to take responsibility for preventing minors from accessing gambling websites. This includes:

• Keeping your login details secure and confidential.
• Installing parental control software on your devices.
• Educating children about the risks of underage gambling.

To help you stay aware of the time you spend gambling, Spinko provides "Reality Check" notifications. These pop-up messages appear at predetermined intervals during your gaming session, reminding you how long you have been playing. The reality check will display information such as the duration of your current session and your net winnings or losses during that period. This feature allows you to pause, reflect on your activity, and decide whether to continue playing or take a break. You can customise the frequency of these reminders through your account settings, ensuring they align with your personal preferences for responsible play.

If you are unsure whether your gambling habits are healthy, taking a self-assessment can be a helpful first step. Many reputable organisations offer anonymous questionnaires designed to help you evaluate your gambling behaviour. These assessments typically ask a series of questions about your gambling patterns, feelings associated with gambling, and its impact on your life. Your honest answers can provide valuable insight into whether you might be developing a problem. While these assessments are not diagnostic tools, they can indicate if further professional advice or support is needed. We encourage you to seek out and complete such an assessment if you have any concerns about your gambling at Spinko or elsewhere.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)